Reference

Terms Conditions That Govern Your dan77 Account

These terms set out how your account works, how deposits through DANA, OVO and GoPay are handled, and what we expect from you as a registered holder.

Account holder obligationsWallet deposit rulesWithdrawal conditionsRegional eligibilityPolicy updates
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dan77 Terms Conditions That Govern Your dan77 Account
YOUR RIGHTS PROTECTED

How We Handle Data, Security and Account Changes

These terms connect closely with how we store your information, protect your login and process any changes you request. Below are six areas where we commit to specific practices — each one enforceable under this agreement. If you believe we have failed in any of these, you may contact support to escalate a formal complaint.

Data Retention We retain your personal data and transaction history for as long as your account remains active plus a reasonable period after closure. You may request a summary of stored data by contacting support with your registered username and verified e-wallet details.
Cookie Use Our site uses cookies to maintain your session and remember device preferences. By continuing to use the platform after the cookie notice appears, you consent to this storage. You can clear cookies at any time through your browser settings on mobile or desktop.
Account Security You are responsible for keeping your login credentials confidential. We use encrypted connections across the site. If you suspect unauthorised access, change your password immediately and contact support — we can freeze the account while verification proceeds.
Wallet Verification Before your first withdrawal via DANA, OVO or GoPay, we may ask you to confirm wallet ownership. This means the name on your e-wallet must match the name on your dan77 account. Mismatches delay processing until resolved through support.
Requesting Changes You may update your registered email or phone number by submitting a request through live chat. For security, changes to withdrawal wallet details require additional identity confirmation — typically a selfie holding your ID alongside the account screen.
Dispute Resolution If you disagree with any action taken on your account under these terms, submit a written complaint via email. We acknowledge complaints within a reasonable timeframe and aim to resolve them fairly based on the evidence both parties provide.
POLICY HELP

How to Reach Us About These Terms

If anything in these terms is unclear, or if you need to raise a dispute about your account status, our support channels are available to help. We handle policy queries with the same priority as deposit or withdrawal issues — your rights under this agreement matter to us, and we aim to respond promptly regardless of the channel you choose.

Live Chat Open the chat widget from any page on our site. Mention you have a terms-related question so the agent routes you to the right team. Chat is available around the clock for account and policy queries alike.
Email Send your query to our support email with your registered account username. Include a brief description of the clause or situation you need clarified, and we will reply with a written explanation you can keep for reference.
In-App Message From the account menu on mobile, tap the message icon to open a direct channel. This is useful when you need to attach screenshots — for example, a DANA transaction receipt that relates to a deposit dispute under these terms.

Common Questions About Our Terms & Conditions

We have compiled the questions our support team receives most often regarding account rules, withdrawal policies and your rights. Each answer references the relevant part of our terms so you can read the full clause if needed.

Yes. Every deposit method we support — DANA, OVO and GoPay included — falls under the same set of terms. There is no separate agreement per wallet. The rules around minimum amounts, processing and eligible regions apply uniformly regardless of which e-wallet you choose.

No. Our terms state one account per individual. If we detect duplicate accounts through matching personal details or wallet ownership, we may suspend all associated accounts and withhold balances until the matter is resolved through our verification team.

Depending on severity, we may issue a warning, temporarily restrict your account or permanently close it. In cases involving fraudulent activity, remaining balances may be voided. You will receive notification of any action taken, along with the specific clause you breached.

We publish updates on this page with a visible revision date. Continuing to use your account after that date means you accept the new version. For material changes that affect withdrawal rules or verification, we also send an in-app notification.

Access depends on local law and eligible regions. We do not claim that our services are lawful everywhere. It is your responsibility to confirm that participation is permitted where you are located before creating an account or depositing funds.

You may request account closure and data deletion by contacting support via email. Note that we retain certain transaction records for compliance purposes even after closure. Personal identifiers are removed from active systems once the retention period ends.

Our terms require name-matching between your registered dan77 account and the DANA, OVO or GoPay wallet you withdraw to. If there is a mismatch, the withdrawal is paused. Contact support with ID proof to resolve it — once verified, processing resumes.

Yes. Any promotional offer carries supplementary rules published on its own page, and those rules form an extension of this agreement. Wagering contributions and expiry windows are stated per promotion. If a conflict arises between promo rules and general terms, the specific promo conditions take precedence.

Send a written complaint to our support email. Include your username, a description of the issue and any supporting evidence such as transaction receipts from your DANA or GoPay app. We acknowledge receipt and work toward a resolution based on the facts presented by both sides.

The general terms apply across all categories — slots, live casino, sportsbook including Live In-Play Football, and crash games like Crash Skyrise Arena. Category-specific rules, such as void-bet conditions for football markets, are noted within the relevant section of the platform.

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