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How We Handle Your Privacy at dan77

We keep your personal information protected at every step — from the moment you open an account through every DANA, OVO or GoPay transaction you make.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to ask about your stored information, request a data correction, or ask for deletion of your account records, you have direct channels available. Our team handles privacy-related queries with priority so you are never left waiting on something this important. Whether you reach out from Bandung or anywhere else, the same response standards apply.

Team online

Live Chat

Open the chat widget from any page on our site. Tell the agent your query relates to privacy or data access. They will route you to the correct team who can pull your records and answer specific questions about what we hold.

Email Request

Send a message to our support address with the subject line referencing your privacy request. Include the email or phone number linked to your account so we can locate your data quickly and respond with a clear summary of holdings.

Account Settings

Log into your account and head to the profile section. From there you can view and update your contact details, connected e-wallets such as DANA or GoPay, and communication preferences without waiting for an agent to assist you.

HOW WE PROTECT YOU

Data Handling, Security and Your Control

Privacy is not a checkbox for us — it shapes how we build every feature you interact with on dan77. Below are the specific practices we maintain so your personal and financial information stays secure throughout your time with us, from the first OVO deposit to every session you open on mobile.

Encrypted Storage

All personal data sits on servers protected by industry-standard encryption. Whether it is your name, phone number, or DANA wallet identifier, the information is unreadable to anyone without authorised decryption keys managed by our security team.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your device layout. No advertising cookies are deployed without your consent. You can clear or block cookies through your mobile browser settings at any time.

Account Security Layers

Your account is protected by a password you set plus verification steps when you request sensitive changes. If you connect a new GoPay wallet or change your withdrawal method, we send a confirmation to your registered contact before proceeding.

Data Retention Rules

We keep your records only as long as needed for account operation and any obligations applicable in eligible regions. Once the retention period ends, data is permanently removed from active systems and backups within a defined schedule.

Third-Party Sharing Limits

We share data only with payment partners like DANA, OVO and GoPay — and only the minimum required to process your transaction. We never pass your information to marketing agencies or unrelated platforms for their own purposes.

Your Right to Request Changes

You can ask us to correct inaccurate details, export a copy of your stored data, or request full deletion of your account and associated records. Contact our support through live chat or email and we will action your request directly.

Our Privacy Commitment and How It Works

dan77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create a dan77 account, we collect personal details necessary to verify your identity and process payments. This includes your name, email address, phone number, and the e-wallet identifiers associated with your DANA, OVO, or GoPay accounts. We use this information solely to operate your

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account, process deposits and withdrawals, communicate service updates, and maintain security. We do not sell your personal data to third parties. Information may be shared with payment processors only to complete your transactions — for example, when you initiate a deposit through OVO, the data exchanged
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is limited to what that payment channel requires to clear the funds into your account wallet. We store data on encrypted servers and apply access controls so only authorised personnel can reach it. Cookies are used to maintain your session and remember device preferences; you can
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manage cookie settings through your browser. Retention periods depend on regulatory requirements applicable in eligible regions — once the retention window closes, data is securely deleted. Availability of our services depends on local law and eligible regions. If you have questions about how your data is
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handled, our support channels are open to you at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

We get asked about privacy more often than you might expect — especially around how wallet data from DANA, OVO and GoPay is handled. Here are the questions that come up most, answered directly so you know exactly where you stand with dan77.

We collect your name, email address, phone number, and the wallet identifier you choose for deposits — whether that is DANA, OVO or GoPay. This is the minimum we need to verify your identity and process transactions on your behalf.

Only with the payment processor handling your specific transaction. If you deposit via OVO, for instance, OVO receives only the reference data required to clear that payment. We do not pass your details to advertisers or unrelated third parties.

Log into your account and visit the profile section — most of your stored details are visible there. For a full data export including transaction logs and session history, contact our support team through live chat or email with a data access request.

Yes. Send a deletion request through live chat or email. We will confirm your identity, close the account, and remove personal records once any applicable retention obligations in eligible regions have been met.

Session cookies are needed to keep you logged in while browsing. Preference cookies are optional — they remember your layout and language choice. You can disable non-essential cookies through your mobile browser and still access your account.

We maintain encrypted storage and access controls that limit exposure even during a breach attempt. If an incident affects your data, we notify you through your registered email and phone within a reasonable timeframe along with steps to secure your account.

No. Promotional messages are sent only if you opt in during registration or later through your account settings. You can withdraw that consent at any time from the notifications section of your profile, and we will stop those communications immediately.

Inactive accounts retain data for the period defined by our retention schedule. After that window, we send a reminder to your registered email. If you do not respond or reactivate, data associated with the account is queued for secure deletion.

Your wallet identifier remains linked to your account as long as you keep it active. If you remove that wallet from your profile or request account deletion, the identifier is cleared from our systems following the standard retention window.

Access is restricted to authorised support and compliance personnel who need it to service your account or meet obligations in eligible regions. General staff cannot view personal records, and all internal access is logged for audit purposes.

How We Handle Your Privacy at dan77

Reach Us About Your Data

Live Chat

Email Request

Account Settings

Data Handling, Security and Your Control

Encrypted Storage

Cookie Management

Account Security Layers

Data Retention Rules

Third-Party Sharing Limits

Your Right to Request Changes

Common Questions About Your Data

01 What personal data does dan77 collect when I open an account?

02 Does dan77 share my payment details with anyone outside the platform?

03 How can I see what data dan77 holds about me?

04 Can I ask dan77 to delete all my personal information?

05 Are cookies required to use the dan77 site on my phone?

06 How does dan77 protect my data if there is a security incident?

07 Does dan77 use my data for marketing without my permission?

08 What happens to my data if I do not log in for a long time?

09 Is my GoPay or DANA wallet number stored permanently on dan77?

10 Who at dan77 can access my personal information internally?

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